Frequently Asked Questions
1. What do all the numbers and charges mean on my bill? Click here to see an example of a bill and how to read it.
2. Why is there a facility charge on my bill? We explain your facility charge.
3. What is the Power Cost Adjustment charge and why does it change each month? What is the PCA and how it affects you.
4. Do I have unclaimed Capital Credits? Click here to see! www.claimittexas.org
Big Country Electric Cooperative Urges Consumers to Beware of Scam Targeting Utility Customers
Big Country Electric Cooperative (BCEC) received notice from a member who was recently contacted one evening by someone calling from a toll-free number who fraudulently identified themselves as Big Country Electric Cooperative, claiming that the member’s account was past-due and would be disconnected if not paid immediately. The following day, the same member received another call demanding payment for a remaining balance.
This is the work of a scam that has occurred in many locations nationwide.
Please know that anytime BCEC contacts members:
- All of our office phone numbers are local, and a local number will display on your Caller ID when BCEC contacts you. Some of our employees may call from cell phones when working in the field outside of the office, but this will generally be limited to when they may be doing work near you and will not be related to billing for your BCEC account.
- Employees of Big Country Electric Cooperative will identify themselves by name as employees of Big Country Electric Cooperative, not as “your electric company”. Example: “This is _______ with Big Country Electric…”.
- BCEC adheres to the most stringent data security practices in order to protect our members’ information. We will NOT ask you for personal information such as bank account, social security numbers, PIN numbers, birthdates, or any other sensitive information. We will only ask for limited identifying information for verification purposes on a call that is initiated by the member. Our billing employees can only see very limited personal information.
- We will NOT ask you to wire money, to use or send a prepaid money card.
- Most calls to members are made during business hours. Some automated payment reminder calls may occur after hours, but will show BCEC’s local number.
- Our payment reminder calls do not demand immediate payment, but state that we have an important message about the account asking you to contact the cooperative by a specific time and date.
- We do not schedule disconnects for delinquent accounts after our regular business hours.
We urge you to be vigilant and protective of your personal information. If any contact claiming to be BCEC seems suspicious or inappropriate, or if you would like to verify the validity of any communications from BCEC, please contact our offices at (325) 776-2244.
If you have been the victim of such a scam, please contact your local law enforcement and BCEC. Big Country Electric Cooperative will alert law enforcement to any instances of misrepresentation and fraud.