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Roby Office: (325) 776-2244      Snyder Office: (325) 573-3161     Stamford Office: (325) 773-3684

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  • Call to report outages: Roby (325) 776-2244, Snyder (325) 573-3161, Stamford (325) 773-3684. 
  • We will NOT ask you for personal information or to wire money. To verify any contact claiming to be BCEC, especially if it seems suspicious
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  • About Us
    • About Touchstone Energy Cooperatives
    • Bylaws of BCEC
    • BCEC Office Hours
    • Our History
    • Rates and Fees
    • The Seven Cooperative Principles
    • Who is Big Country Electric Cooperative?
  • Member Forms and Notices
    • Capital Credits
    • Frequently Asked Questions
    • Medical Priority
    • Member Forms
    • Payment Options
    • Residential Solar
  • Service Beyond Electricity
    • Economic Development
      • Rural Development Loans
      • Service Territory Information and Demographics
    • Operation Round Up
    • Scholarships
    • Youth Tour
    • AirMedCare Network
    • Second Nature Air Filters
    • TWN Communications Internet and Phone Services
  • Outage Information
    • BCEC Outage Information
    • Reporting a Power Outage
    • Storm Preparation
    • Load Shedding Information
    • Backup Generator Use
  • Safety
    • 811 Locate Request
    • Electrical Safety Checklist
    • Safety Quiz
  • Careers at Big Country Electric Cooperative
  • Annual Meeting 2022

BCEC Office Hours

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  1. About Us
  2. BCEC Office Hours

Monday-Thursday, 7:30 a.m. - 5:30 p.m.

Friday, 7:30 - 11:30 a.m.; Offices closed to visitors on Fridays. 

BCEC staff will answer the phone and respond to Live Chat messages during regular office hours. Our 24-hr. dispatch will answer phones outside regular office hours. All parties are trained to make sure your needs are addressed. 

Toll-free: 1-888-662-2232        Roby: (325) 776-2244     

Snyder: (325) 573-3161      Stamford: (325) 773-3684

Live Chat- Visit bigcountry.coop to live chat with one of our helpful Member Account Representatives during BCEC office hours. Look for the icon at the bottom right corner of your screen when you access our homepage. 

SmartHub- You have 24/7 remote access to your account via SmartHub. This free app provides members complete access to their BCEC accounts. You can view your usage, billing and payment history, and submit questions or service requests to us whether you access SmartHub through our website or by downloading and using the app on your smart phone or tablet. You will need to have your BCEC account number handy to get started. Please call us if you need help with that. 

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Contact Us

Big Country Electric Cooperative
1010 W. South 1st
Roby, Texas 79543

Roby Office: (325) 776-2244

Snyder Office: (325) 573-3161

Stamford Office: (325) 773-3684

Our Mission

To be the first-choice electric provider. Through safe, reliable, competitive service, we deliver quality of life for our Members, communities and employees that bring us all together. 

 

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©2023 Big Country Electric Cooperative. All Rights Reserved.

  • About Us
    • About Touchstone Energy Cooperatives
    • Bylaws of BCEC
    • BCEC Office Hours
    • Our History
    • Rates and Fees
    • The Seven Cooperative Principles
    • Who is Big Country Electric Cooperative?
  • Member Forms and Notices
    • Capital Credits
    • Frequently Asked Questions
    • Medical Priority
    • Member Forms
    • Payment Options
    • Residential Solar
  • Service Beyond Electricity
    • Economic Development
      • Rural Development Loans
      • Service Territory Information and Demographics
    • Operation Round Up
    • Scholarships
    • Youth Tour
    • AirMedCare Network
    • Second Nature Air Filters
    • TWN Communications Internet and Phone Services
  • Outage Information
    • BCEC Outage Information
    • Reporting a Power Outage
    • Storm Preparation
    • Load Shedding Information
    • Backup Generator Use
  • Safety
    • 811 Locate Request
    • Electrical Safety Checklist
    • Safety Quiz
  • Careers at Big Country Electric Cooperative
  • Annual Meeting 2022