Notice: TWN Communications Internet Service Discontinuation in Texas

TWN Communications (TWN), the internet service provider that has partnered with Big Country Electric Cooperative for several years, has announced plans to discontinue its operations in Texas by December 31, 2025.

According to TWN, their original plans included expanding and upgrading their network across the Texas Panhandle with the help of BEAD funding, a federal rural broadband initiative. However, once the initiative finalized its BEAD parameters, the state broadband maps indicated this region was already “sufficiently served.” TWN stated that while they disagreed with that finding, it made their expansion plans ineligible for funding assistance—ultimately rendering continued operations financially unfeasible.

TWN has begun notifying affected customers directly and is managing every step of the transition, including service timelines, billing, and account credits.

Key Details for Members Using TWN Internet

• No early-termination fees will apply.
• Equipment does not need to be returned.
• Refunds: Accounts with credit balances at the time of service deactivation will receive full refunds.
• Billing: Final invoices will be based on the customer’s service address deactivation date, or on the date the customer contacts TWN to discontinue service if earlier than the scheduled termination date.

Questions or Account Assistance

For questions about your internet service, billing, or account status, please contact TWN Communications Customer Service at 877-877-6861 or visit twncomm.com.

To explore other internet options available in your area, TWN recommends visiting highspeedinternet.com or broadbandnow.com.

We appreciates the partnership TWN has provided to our members and communities over the years and thank them for their service to rural Texas. If you have any additional questions, please contact us!